External
- High quality customer service is of paramount importance to the Registry's business.
- The Registry provides this service level to Corporate Service Providers, company agents, company directors and the general public.
- Speed, efficiency and effectiveness of processing and administration are core elements of the Registry's service.
- Demanding service level performance targets will be set and achieved.
- The Registry will be competitive internationally, commercially driven and will provide value to customers.
- The Registry will be at the leading edge of registry technology, but will carry forward the historical values of over 124 years of service to Guernsey companies.
- The Registry recognises its responsibility in respect of protecting and maintaining the good reputation of the Island as a finance centre and will work with the various enforcement agencies in this regard.
- The Registry is a key enabling service in support of the States of Guernsey's Strategic Economic Plan.
Internal
- The Registry team is inclusive, supportive and works effectively towards the achievement of the Registry's aims.
- Communication within the Registry team is open and honest and is unaffected by any structure or hierarchy.
- Quality is a permanent must, and ongoing improvement a logical by-product of that.
- Each team member is there to assist each other team member, and workload pressures will be dealt with through this.
- The customer comes first.
- The common aim of the team is for work to be enjoyable, developmental, rewarding and successful.
